Confirm or reconfirm each guests departure date at registration. Forecasting Rooms Revenue Use historical trend data 2. It is priceless to the front administrative center supervisor in scheduling the necessary quantity of workers for an expected volume of business. Check out guest Although all guests should be treated to the same courteous and warm farewell each guest type … VIP (Very Important Person) 90. Cannot be sold due to unacceptable condition. Throughout the rest of the interview, Ricardo evaluated Robin’s responses in a favorable light. OR Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. To regulate understay and over stay rooms ,front office staff should 1. Unavailable long-term due to non-fixable problems. What do you understand by guest reservation? (10) Q.3. What are the functions of the front office department during the stay of a guest in a hotel? When Ricardo, the front office manager of a 250-room hotel, sat down to interview Robin for an open front desk position, he immediately found out they graduated from the same high school. 88. Room availability forecasting are used to aid manage the reservations method and to consultant entrance office staff in amazing rooms administration. 89. (10) Q.8. Draw a sample of ‘3-day forecast form’. Front Office Budgeting. Meta-Search Technology Out of Inventory Rooms (OOI) Central Reservation Office (CRO) Flat Rate/Run of the House 9. 20% of hotels charge understay 14. Percentage OfPercentage Of UnderstaysUnderstays Number of Understay Rooms Number of Expected Check-Outs Purpose: Alerts front office manager to additional room availability. Understay Unidentified Delegates Hotel Web Sites 8. (a) Understay % (b) ARG (c) Multiple occupancy % (d) House count (e) RevPAR (5x2=10) Q.7. Room Availability Forecasting – Hotel Front Office. Elaborate. It is the first point of interaction between the hotel and the guests. OR The reservation department plays an important role in increasing efficiency of the hotel. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Explain Fidelio Hotel Management System stating its advantages and dis-advantages. Estimating Expenses Vary directly with rooms revenue Payroll, laundry & supplies Forecasting Rooms Revenue Forecasted Annual Rooms Revenue = Rooms Occupancy Average Available Percentage Daily Rate Rooms Available = Total Rooms X 365 … 2. INFORMATION RACK: ... Understay : A guest who checks out before the scheduled date of departure. (10) Q.4. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Some guests may already know of a change in plans, or a mistake have been made in the original processing of the reservation. The most important long-term planning function FOM is responsible for: 1. front office DIFFERENT RACKS USED IN THE FRONT OFFICE 1. Draw a neat diagram of guest reservation form. Since 2012 is helping hoteliers around the world to set up their hotel operations. 2 notify front office manager 3 police notified 4 skipper profile broadcast to other hotels 5 finalise the account and charge to city ledger (bad debts) . OR List and explain the different stages/steps in a budget cycle. Upgrade : To move a registered guest to a better room or class of service.

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