He has sent me several pictures of the cracks in the top and bottom. Be sure you make your report to UPS within 48 hours of delivery. If you give the box/item to UPS you will have great difficulty filing a claim, as you then cannot ship the item back to the seller!!! If UPS is unable to prove delivery, the claim is paid. If this is an electronic, just let the seller fix it. It was damaged during shipping. Instead of the 48-hours-after-delivery deadline, you have 15 business days to make your claim. Luckily the artist's insurance company handled that one. On the online claim form, you’ll be asked to input all information about the package and the damage. What is the eBay Money Back Guarantee? If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. It's probably an Apple device and they probably do what I do - Buy, Sell, and REPAIR! Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. This is nuts. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. Help for sellers and buyers! I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. UPS requires the shipper to report any lost packages. If eBay's managed process uses their own shipper account (which is likely as they will drive a significant discount with volume), then eBay will need to initiate any damaged article claims with UPS and if they receive payment from UPS's insurance carrier, then eBay will need to handle the shipping insurance … Am I screwed? Hi, just went into the jungle of UPS damage claim. UPS put a forklift through a wooden crate holding a $100k painting on its way back to Japan. ... To start a claim for loss or damage click here: Damage or Loss claim form . they said they want proof of … Press question mark to learn the rest of the keyboard shortcuts. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. The seller has offered to repair the item and ship it back to me. Greetings List, I need to file a damage claim on a package shipped via my store using UPS. As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. Once you submit your claim, a damage inspection will be conducted by UPS. Whoa! Either party notify ups of a damage claim, but the buyer's cooperation is required for it because they will usually want to pick up and inspect the package and contents. Making a claim with UPS is a good deal easier than making a claim with the post office. The form can then be faxed back to UPS for final verification. The unofficial eBay subreddit. The stories of filing claims with UPS are legendary. After over a month of emails and calling them. I asked for advice on the r/ups thread, and it looks like UPS will come pick up the package, inspect it at their location, and send it back to the shipper. So, I receive the item with some broken parts, then starte the claim process claiming my money for repair. Almost any eBay seller can tell you quite a story. (note there is a 50 character limit) b. Should I file a claim with ebay or UPS? New comments cannot be posted and votes cannot be cast. He has also sent me pictures of the damaged box. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. If you NEED it to be BRAND NEW, then just exchange for another new one and let them fix it. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. My question is, does having the package returned to the seller as part of the UPS damage claim affect my ability to get a full refund under eBay's Money Back Guarantee? My Smartpost packages are thrown over my patio gate (I've been home and watched it firsthand). Save the damaged item and all the packaging that it came in. I’d like to ask your advice about a recent eBay purchase. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. Advice needed for UPS damage claim. a. This was the seller's responsibility, not yours. Canceling a transaction. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. What to do when a buyer doesn't pay. Package searches can take up to 10 business days. This trumps the eBay listing saying "no returns". I haven't done this before, but I assume eBay will ask me to ship it back and print a return label or enter a tracking number. Print your form after filling it out so you can keep all claim reference information in one place. Buyer sent me pictures of the damage and a message, but did not file any claim. I paid extra for $500 declared value as well. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. At least, once your damage claim is filed and accepted, you get a check within five days. Do I contact ebay? I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. Open a INAD claim and the seller will have to pay return shipping and refund your purchase price. Making a claim with UPS is a good deal easier than making a claim with the post office. Your claim may be completely approved or approved in part. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. For damaged […] So I just shipped a guitar the other day and the buyer has notified me that the guitar was damaged in shipping. After they file and accept your damage claim, you get a check within five days. Approved Claims. Almost any eBay seller can tell you quite a story. Claims for Loss or Damage. How does one file a damage claim with buy shipping. Enter all the pertinent information. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it … The stories of filing claims with UPS are legendary. Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. Amazon seller support is clueless on this. Upon claiming damages, UPS will inspect the damages and make their own report. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. I was thinking it would go something like this: UPS has taken the package for damage inspection, and is sending the package back to the seller. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. What to do when you don't receive your item or it's not as described. jkinzel ebay or UPS damage claim? FedEx gives you a little more leeway as to time when you file a claim for your lost eBay merchandise than other carriers. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. Myself, I have lost some expensive things that UPS crushed. Everyone wishes it could be that straightforward every time. UPS Damage Claim. UPS allows claims for damage, loss or COD payment failure. The better idea is to try the online reporting feature and clicking the File a Claim link. ... You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. Mostly use USPS now for all of the Ebay stuff we ship. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … Seller Says eBay Ignores FedEx SmartPost Damage Cl: by: val2525 : Fri Feb 26 10:52:50 2016: I can't help as a seller, but as a buyer, I LOATHE FedEx Smartpost. to file your claim. He uses a non-residential address. Appreciated any help, thanks. Did you find the help you needed? Enter the number of items and cost per item c. *Remember that all UPS packages have a $99 declared value assigned, even if you don’t purchase insurance you can make a claim up to $99 (FIND THIS IN SERVICE GUIDE) d. Be sure to choose “Replace items” or “Repair Items” depending on your situation. I sent off an ebay package to a buyer. But here's where I am not sure of the complication ... UPS is already taking the item back as part of the damage claim. Hopefully your seller will be cooperative once the claim is put in. The seller must fill out the form to state the item’s value and attach supporting documentation. I inform the seller that I am not comfortable with a repair and would like a full refund instead under eBay's Money Back Guarantee. Looks like you're using new Reddit on an old browser. Making a claim with UPS is a good deal easier than making a claim with the post office. Nope, not an electronic device. The buyer has only 22 feedback. Whoa! After you’ve filled out and submitted the form, just sit on your haunches and wait for the UPS claims department to contact you. Sent all the pictures as requested and then they contacted the sender. Resolving selling problems. If I choose to not take up the repair offer and ask for a full refund under eBay's Money Back Guarantee, how does the UPS damage claim affect this? You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) UPS won't touch the claim as the purchase was made by eBay/Shutl. /r/Ebay Hi all, I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. Is it going to be as difficult as eBay make everything else? It's a handmade item that they make. The seller has offered to repair the item and ship it back to me. Joined May 24, 2005 ... so I request the seller a 2nd day delivery and today I received a package from Canada sent by UPS. UPS seems to be familiar with its own handiwork because you get to select your particular type of damage from a menu. They probably have experience. Give them a chance. Almost any eBay seller can tell you quite a story. I don't need a return label and not sure if UPS will give a new tracking number as part of the damage claim return. Before processing lost mail claims, USPS will first perform a Missing Mail Search. Wait 24 hours AFTER the delivery window. So ask. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. They forward to some internal shipping dept that says they cannot help. Top. For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. After they file and accept your damage claim, you get a check within five days. Once the report is received, UPS will perform a package search. Up to £60 for UPS, DPD and DHL service. After they file and accept your damage claim, you get a check within five days. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. I file a "not as described" claim for the item, saying item damaged in shipping. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. It's been a while, but when I returned an item, I got a tracking number from ups for the return for a claim I had. Used to be a fine-art printer. UPS will only discuss and handle claims initiated by the owner of the shipping account. Report a problem with a buyer. Claims for damaged items are usually processed more quickly than lost mail claims. I sold a backwards compatible ps3, packaged it safely and it arrived with a damaged box and a piece broken off and it no longer works. The model was shipped via UPS and arrived yesterday broken into 65 pieces. Customers who ship packages need to pack their boxes properly. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. I must admit that making a claim with UPS is a good deal easier than making a claim with the Post Office. If a UPS shipment appears to be lost, the seller must call UPS to request a package tracer. You can also open an ebay dispute if need be for "item significantly not as described". UPS may send an inspector out to look at the package before they approve a claim. If they do, when damages occur, they can easily file a claim. Postal Service UPS Authorizes the Claim. UPS will not talk to me since it is Amazons shipping account. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. Almost any eBay seller can tell you quite a story. Ups? Your requests and cases. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Less issues with FedEx. The stories of filing claims with UPS are legendary. We are available Monday to Friday from 08:00 to … Once the documentation is verified, a refund will be issued. For damaged packages, UPS recently streamlined … This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. The guitar by the way is a Taylor 714 CE. Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". If the claim is issued, a Damage/Loss Notification claim ... claim checks are mailed to the shipper's billing address on file three to five... How to File an Insurance Claim with the U.S. Any help/suggestions on how I go about claiming a damaged delivery from eBay/Shutl? either via Chat or Email. The UPS Guaranteed Service Refund (GSR) is a clause that is part of the shipping contract and stipulates that UPS will refund 100% of shipping charges if parcel delivery is delayed by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).. UPS guarantees service refunds for selected services such as UPS Ground, UPS Worldwide Express, UPS Next Day … At the pics fro eBay there was no doubt it was MOC, factory seal, after paying $300USD in custom fees, I got it and whats my surprise? Resolving buying problems.

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